Our policy lasts 15 days from delivery, unfortunately beyond that we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We require a return authorization, please contact us at customerservice@heartmindbox.
To complete your return after receiving the return authorization, print a copy to include and see the shipping instructions below.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@heartmindbox.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@heartmindbox.
Many of the items procured for our boxes are limited editions and are procured only once for the given box. Thus, some items may not be eligible for exchanges given available supply.
To return your product, include a copy of the return authorization in the package and send your return to:
c/o Minimus Brands
2610 Conejo Spectrum Street
Newbury Park, CA 91320
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.